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Scenic Jewel debuted in 2013 as the seventh in Scenic's "Space Ship" class -- so called because the ships offer plentiful public and in-cabin space; Scenic's owners liked the tweaks to the original design so much, they went back and changed the rest of the fleet to Jewel's design. Standout features include the "Sun Lounge" balconies, which simultaneously make cabins feel large and airy and make the balcony space usable in fair and inclement weather; multiple dining options teased out of just two main public areas (the restaurant and the lounge); and a spa and fitness centre -- small but certainly not standard on all river ships.
And the luxurious amenities can't be overlooked. Scenic Jewel is truly all-inclusive, with all meals, all drinks (minus the highest-end liquors and French Champagne), excursions, Internet and butler service in all cabins included in the fare. No detail is too small to be carefully considered, from a gorgeous selection of loose-leaf teas in the lounge to combination television-Mac computers with Internet in every cabin. The glassed-in showers might be the largest we've ever had in a standard balcony cabin, and you can lather up in L'Occitane shampoos and lotions before drying off in fluffy bathrobes. Even the included excursions go beyond the river cruise staples with your choice of walking, biking or museum tours in every port. Plus Scenic's exclusive GPS devices allow for independent exploration with a virtual guide and map, as well as narration during scenic cruising portions of the trip.
Dress is casual during the day (bring sturdy, comfortable shoes for all the walking tours) and smart casual at night. Ladies would wear dressy pants outfits, skirts or dresses, while men donned nice slacks and button-down shirts (jackets optional). People dolled up a bit more for the Captain's Welcome and Farewell dinners or for dining at Portobellos and Table La Rive.
The Jewel Lounge, just forward of reception, is the only entertainment venue onboard. A singer/pianist performs there in the evenings and occasionally on afternoons spent sailing. The crew show and the occasional folkloric show also take place on the dance floor in this venue.
The lounge has an uncluttered, modern look with floor-to-ceiling windows, black-and-white carpeting, and blue, grey, brown and orange couches and chairs. In the center of the room is a rectangular bar where passengers can order complimentary cocktails, fancy coffee drinks and other beverages, including a changing roster of cocktails, mocktails and martinis of the day. Bartenders have an Enomatic wine dispenser and a state-of-the-art espresso machine to assist them. Order at the bar, or wait for the circulating bar staff to come to you. The bar staff were very attentive and even came around to the Sun Deck on a warm day, so we didn't have to leave our loungers to get drinks.
Unlike ocean cruises, river sailings don't offer a full roster of scheduled fun. Onboard time is usually spent watching the scenery or relaxing in your cabin, on the sun deck or in the lounge with a book or drink. Every so often, the cruise director will schedule an activity like a galley tour or cooking demo by the pastry chef. But the itineraries are so port intensive, the staff doesn't want to over program passengers' time off. There is neither enrichment programming nor in-depth lectures on the destinations, though the cruise director does give a brief overview of each port the night before.
The main focus of a cruise on Jewel is the ports. All excursions are included in the fares, and Scenic is big on choice and possibilities for independent exploration. In each destination, passengers can choose from a few ScenicFreeChoice excursions. These will typically be a walking tour, a biking tour or a transfer to a museum or a nearby city for a tour. All passengers receive a special GPS system called a ScenicTailorMade device. They are the next generation of the QuietVox systems many other river lines use. The devices function in three ways. First, they work like a QuietVox in that you can turn yours to your guide's channel so you can hear her explanations through your headset and don't need to stand directly next to her (great when you're walking down crowded streets in Europe and your group spreads out). Second, they contain walking tours for select cities, with maps that indicate key attractions and show your position; when you reach the highlighted places, pre-recorded commentary begins to play, often with photos of that attraction. Finally, the devices serve as commentary during scenic cruising; as you sail by places of interest, the commentary will come on, explaining what you're looking at. This frees the cruise director from having to narrate and allows people who wish to snooze or read during sailing times to not be bothered by constant explanations on the PA system.
The top deck Sun Deck is the main venue for catching some rays and watching the beautiful European scenery pass by. The forward part of the deck is furnished with the same black-and-white wicker chairs found on the sun lounge balconies, wooden tables and some umbrella coverage. The aft section has a giant chess set, collapsible awnings for shade, black fabric chairs and loungers, and tables for drinks. There's also a small outdoor space with tables and chairs just forward of Portobellos.
The spa is a small two-room job. The front room has a windowless space for manicures and salon services like women's and men's haircuts and eyebrow "correction" and colouration . The back room, with one high window, has a spa bed for facials and 25- or 50-minute massages. It's pretty basic, but you won't get a hard sell afterward. Appointment times are limited with only two therapists onboard, so book early.
A small fitness centre, located across from the spa, has one elliptical trainer, one recumbent bike, one rowing machine and one treadmill. Free bottled water and towels are available, and a large flat-screen TV provides workout entertainment.
The ship also carries 30 electric-assisted bicycles for use in port. These are super fun. The bikes work like standard three- and seven-gear touring bikes... but when you get tired, you can push a button to activate a small motor that offers six levels of power. Cruising along and want a bit of help? Try level one or two. Biking uphill against the wind while the tour guide gets farther and farther ahead? Bump it up to 5 or 6. Just remember to return to a lower level when you stop, otherwise your bike will kick into gear as soon as you begin pedalling, giving you a bit of a surprise. But the bikes are great way for people who are fit but haven't spent a lot of time cycling to enjoy a bike tour or simply tool around town on their own.
The ship is laid out with passenger cabins in the aft half and public rooms in the forward half. The public decks are a half-flight down from each passenger deck.
Reception is located midship. There, you can sign up for bike tours, make spa appointments, borrow electrical converters and ask questions. The cruise director also sits there to answer questions and provide handouts on the various destinations. They can also lend you binoculars or provide toothbrushes, razors and other toiletries you forgot to pack. Across this lobby area, glass cases serve as the "gift shop," holding jewellery, watches, logowear and some local items.
The main gathering spot is the Jewel Lounge, just forward of Reception. Flanking the entrance is an espresso machine (with lattes, hot chocolate and the like) and a tea station with several choices of loose-leaf and fine bagged teas. You can get your own drinks 24/7. Large flat-screen TVs are employed for cruise director presentations, and shelves on the walls and under glass tables house tour guides and other books for onboard perusing. The lounge is where the cruise director will give his daily port talks and make any announcements. It's also where people hang out to read, snack, drink, meet for pre- or post-dinner cocktails, or watch the river go by.
A lift midship stops at all decks and half decks, except the Sun Deck.
Wireless Internet is available gratis throughout the ship. If you don't bring your own laptop, iPad or other digital device, the in-cabin TVs have Apple computer setups with cordless keyboards and mice.
The main dining venue is the Crystal Dining Room, which has windows running down both sides, round and rectangular tables, and a permanent, rectangular buffet in the middle. It's got a modern look with blue, purple and grey chairs mirroring the blue and purple accents in the otherwise black and white carpeting. While there are no true two-tops, four-tops and two-tops are pushed together to form tables of six, and it's pretty easy to sit two couples with no one in the middle. Perhaps because of the multiple dining options, the dining room often seemed partly empty.
Dining is always open seating, with breakfast served from 7 a.m. to 9 a.m., lunch starting between 12:30 p.m. and 1:30 p.m. (depending on the day's itinerary and sailing schedule) and dinner at 7 p.m. While breakfast is a show-up-whenever affair, the cruise director on our sailing made a point in one of his daily lectures to remind us that dinner started promptly at 7 p.m., as many passengers had been wandering in after service had begun.
Breakfast and lunch are mainly buffets with a few hot items available for ordering specially off the menu (such as French toast, oatmeal and poached eggs). The breakfast buffet features fruit, cheeses, cereal, yogurt, bread and breakfast pastries, scrambled eggs, potatoes, baked beans, breakfast meats and fish. There's also a made-to-order omelette station and a different smoothie each day.
Lunch typically features a salad bar (with a small variety of veggies and a large assortment of nuts and seeds for toppings) and some premade salads (bean salad or egg salad, for example), sandwich fixings, two soups, a regional specialty (such as Dutch meatballs or fresh oysters), a pasta station, a carving station or other hot item cooked fresh, cheeses, and a selection of desserts (usually one type of cookie, ice cream, a mousse and a cake). Menu items are typically a fish dish and a vegetarian dish. The soups are consistently good (all vegetable soups are vegetarian), and the regional items give a standard buffet some flair and interest. The meats and seafood cooked at the buffet consistently got good reviews.
Dinner is entirely table service with no buffet. The menu offers two to three choices for an appetizer, soup, entrée (often a meat, a seafood and a vegetarian option) and dessert. One recommended dish for each course is labelled as a Captain's Choice, and always-available options include a green or Caesar salad, hamburger or cheeseburger served with fries, chicken breast, salmon steak, fillet steak and a cheese plate for dessert. Special evenings include the Captain's Welcome and Farewell dinners.
At lunch and dinner, waiters come around to offer a red and a white wine, but you can order other vintages, beer or soft drinks, as well.
Most dietary restrictions can be handled, but you must let Scenic know before your cruise. The maître d' will speak to you at the beginning of the cruise to sort out what you can and can't eat. We met vegans and gluten-free eaters who were satisfied with their menu options.
Portobellos is the Italian specialty restaurant, located behind the bar in the forward part of the main lounge. There's no surcharge, and every passenger can dine there at least once during a two-week cruise; your butler will arrange it for you. The venue seats 25. The first four courses are set (antipasti with prosciutto and buffalo mozzarella, sliced veal, minestrone soup and pasta), and cruisers have a choice of mains (fish, meat and veggie) and desserts (tiramisu or cheese plate).
Passengers on Deck 3 have the exclusive opportunity to dine at Table La Rive, a 10-person Chef's Table-esque experience. A special table is set up at the far end of the dining room by a window into the galley, and passengers are served a six-course degustation menu that features a different wine with each course. It's a three-hour meal, but the pacing is perfect, and you still have room for dessert when the beautiful molten chocolate cake and its dessert wine partner arrive. It was a fun way to dine and definitely will make for something different on a long cruise.
One section of the bar is used for early- and late-riser breakfast, and a selection of sandwiches and pastries is always available from 10 a.m. to 6 p.m. The double chocolate cupcake is not to be missed. (Ask for it with a scoop of ice cream.) It's also set up for light lunch daily, typically with pasta, burgers, fish and chips, soup and salad. Occasionally, when the weather is fine, a barbecue or afternoon tea service is presented on the Sun Deck.
A limited room service menu is available 24/7. Contact Reception or your butler to order. Choose from the air-dried pancetta appetizer, smoked salmon or pastrami sandwiches, a cheese platter, fruit salad or chocolate cake. Butlers can also provide an early-morning tea and coffee service, or they can serve breakfast in your cabin, depending on your stateroom level.
Scenic has designed Jewel's staterooms to make the best use of the available space, and the result is cabins that are cosy yet comfortable, and not at all claustrophobic. The all-white beds are inviting, the storage plentiful and the bathrooms surprisingly large. All cabins onboard have river views.
They're decorated with blonde woods, a black-and-white color scheme, marble countertops and bathroom accents, white-tiled accent walls and fabric headboards. Each cabin is stocked with still and sparkling water (replaced when used), bathrobes and slippers, a safe, a hair dryer, an umbrella, an iPod docking station with clock, and a mini-bar (with juice, soda, liqueur and snacks) that's complimentary and restocked daily.
The Scenic Slumber Beds, made especially for the cruise line, feature white Egyptian cotton sheets and duvets. A pillow menu offers the choice of synthetic soft and medium pillows or "sandwich pillows" with white goose down. Nightstands vary; some are just marble tabletops, while others are wooden with two drawers. The bedside setup is quite good, with both small lamps and directed reading lights.
Cabins have European and Australian plugs, using 220 volts. Standard staterooms (160 square feet) are the most basic accommodations and found only on the lowest deck. These have windows high up on the wall and the smallest closets. Bathrooms are also compact, with small showers. Balcony Suites (205 square feet) and Deluxe Balcony Suites (225 square feet) are nearly identical. These cabins, as well as the suites, have Scenic's Sun Lounge balconies. The "balconies" are actually glass-enclosed portions of the cabin, behind floor-to-ceiling sheers and blackout curtains. They feature two black-and-white wicker chairs and plastic drink tables. This sun room, if you will, can transform into a balcony at the push of a button. The top half of the exterior glass wall comes down, and voila -- instant balcony. If it's chilly or raining out, bring the glass back up, and you can enjoy the view without the breeze. The design makes the cabins feel more spacious and airy, and the balcony becomes the preferred sitting area, regardless of whether the window is open.
Bathrooms in these categories have large (enormous by cruise-ship standards) glass-enclosed showers with actual doors, bowl sinks, and storage space. Toiletries include L'Occitane shampoo, conditioner, shower gel, body lotion and two kinds of bar soap, as well as a nail file and shower cap. A lighted makeup mirror is useful for primping, and a clothes line in the shower makes it easy to hand wash and dry small items.
The next category up is the Junior Suite (250 square feet). The bathrooms feature high-sided bathtubs and expanded sink/vanity areas with actual mirrored cabinets for extra bathroom storage. The desk area has slightly more space, as well as an extra small table.
We have similar feelings about the top two suite categories. The Royal Panorama Suites (there are two at 325 square feet) are the corner suites and the largest. Each has windows on the aft wall, as well as a sun lounge on the side; a sitting area with a couch across the cabin; and a large bathroom with a larger shower but no tub. These are technically a lower category than the Royal Suites (300 or 315 square feet), which have more cohesive sitting areas and long, skinny bathrooms with the most cabinet space, tubs and small showers. However, the balcony is definitely smaller than in the Panorama Suite. If you aren't going to use the tub or have a cocktail party in your cabin, and if you're not scared of a little early-morning noise as the ship ties up, we think the bigger balcony, extra windows and bigger shower make for a better experience.
Royal and Junior Suites receive extra perks: afternoon fruit skewers, pre-dinner canapes and post-dinner petit fours. Royal suite passengers also receive airport transfers by private vehicle, upgraded bathroom amenities and onboard credit.
There's one single cabin (number 224) that's essentially half a balcony suite, but it still has the full-size closet, balcony and bathroom. With the shades open, it's cute and cosy; pull the blackout curtains, and you might be a bit claustrophobic. Cabin 302 is the one wheelchair accessible cabin. It's identical to a junior suite, but it has a larger entry door and a modified shower with a fold-down seat and a grab bar. (To accommodate this, the tub has been removed.)
All passengers are entitled to butler service (there are four butlers onboard), but services increase for the higher-end cabins. Butlers in all cabins will shine your shoes, arrange shore excursions or spa appointments, and bring you drinks. Additionally, passengers in balcony cabins can have butlers arrange cocktail parties and bring early-morning tea or coffee. In the Royal suites, the butlers will unpack and repack your bags, offer free laundry and pressing, serve you meals in your cabin whenever you wish, draw you a bath and deliver a morning newspaper.
